Booking Terms & Conditions

Booking Agreement Terms & Conditions

 

Please fully review all terms & conditions of booking below. On commencement of work it will be presumed that the booking conditions have been read & fully understood by the client as provided on booking confirmation.

 

1. Client Responsibilities

 

1.1 - It is the clients responsibility to ensure and allow access to the property on the agreed date and times to carry out the exterior cleaning work, whether present or not. Due to unforeseen circumstances such as weather your booking date may need to be amended, if so we will endeavour to book your service for the next business working day available and will always contact the client on the booking date if any amendments need to be made.

 

1.2 - Please ensure access to water is available on site for our team, we will need to ensure their is adequate pressure levels to carry out the required cleaning works if this isn’t possible we may need to amend the cleaning process taken out and your price will be amended accordingly if we have to source our own water supply to carry out the works.

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1.3 - Our ‘Steam & Biocide Treatment Roof Cleaning’ service will require access to source of electricity from the property whether this is an external socket or we can run an extension lead, please ensure if this method is needed the client is present to allow us to do so. If we cannot access electric on the booking date we will automatically revert to our Scrape & Biocide roof cleaning method which doesn’t require use of electricity to carry out.

 

1.4 - Client must ensure the working areas are left clear and ease of access around the building to allow us to access the roof area safely and our equipment. Please clear the working areas around the property of all items (including but not limited to cars, patio furniture, plant pots, ornaments, etc). We will not be liable for any damages that may be caused to items if they are obstructing our access to carry out the clean. If the client is unable to move certain items, client must make us aware of these items to ensure we can move these for the client or ensure we are aware of them being present to avoid any damages.

 

1.5 - Client is responsible for existing defects to their roof area and tiles. We remove all moss, debris, algae from the roof tiles, client is understanding that if their roof tiles have been withstanding large levels of moss & debris once the clean has been completed this may uncover some defects to the roof tiles and mortar. Moss expands between your roof tiles & mortar and can cause damages such as cracked tiles, movement to tiles and loose mortar. It is not the responsibility of H2O Soft Cleaning Ltd to repair these defects uncovered and we will endeavour to make the client aware of any defects seen when carrying out the clean. Client however understands that we may not find every flaw and we are not liable for any damages that are more noticeable after the clean unless caused by company negligence.

 

2. Acceptance Of Terms

 

2.1 - By accepting our quotation and booking confirmation, the client agrees to all the terms & conditions stated in this agreement. You authorise H2O Soft Cleaning Ltd to carry out the work as specified within the quotation and confirmation. You release our company from property damage unless caused by our negligence or our wilful misconduct. H2O Soft Cleaning Ltd are not liable for pre-existing damages that have been caused due to lack of maintenance.

 

3. Binding Agreement

 

3.1 - These terms & conditions serve as a binding agreement between the property owner, hereby identified as ‘client’ and H2O Soft Cleaning Ltd, its owners and employees hereby identified as ‘company’ for the execution of services provided in exchange for payment for residential or commercial exterior cleaning works to include pressure washing and non-pressure washing services.

 

4. Risks & Releases Of Liability Acknowledgement

 

4.1 - H2O Soft Cleaning Ltd technicians are well trained in using our exterior cleaning equipment and take extreme care and caution to ensure no damage is caused by the company to your property. However damage can still occur when cleaning delicate surfaces due to poor maintenance, neglect to the property or low-grade building materials. The company will notify the client of any observed pre-existing damage. However this statement does not constitute acceptance of responsibility to any unnoted damage.

 

5. Content Release & Use

 

5.1 - Client agrees to allow H2O Soft Cleaning Ltd to utilize any photographs, videos or reviews in the context of advertising for the company. The media will solely be used for advertising and training materials. The client agrees not to seek civil court action or law regarding the use of the above media products. We will not include any sensitive information such as name or addresses.

 

6. Payment Terms

 

6.1 - Payment is due upon completion of works unless otherwise agreed in writing.

 

6.2 - Payment methods accepted are Cash, Card Payment via credit or debit card, Bank Transfer or PayPal (PayPal payments are subject to an additional 4% administration fee).

 

7. Cancellation Terms

 

7.1 - Client may cancel a booking subject to notice been received a minimum of 7 days prior to scheduled works date. If cancellation is made within 7 days of booking a cancellation charge will be applicable for 50% of the original service booking amount.

 

7.2 - If a customer needs to amend a booking date, we do not charge a cancellation fee for this but do ask that we have at least 7 days notice prior to the original booking date.